The Australian Business Excellence Framework (ABEF) is a is a non prescriptive leadership and management system that describes the essential elements of organisational systems in seven categories and based on twelve quality principles.
- Clear direction allows organisational alignment and a focus on the achievement of goals
- Mutually agreed plans translate organisational direction into actions
- Understanding what customers value, now and in the future, influences organisational direction, strategy and action
- To improve the outcome, improve the system and its associated processes
- The potential of an organisation is realised through its peoples enthusiasm, resourcefulness and participation.
- Continual improvement and innovation depend on continual learning
- All people work in a system; outcomes are improved when people work on the system
- Effective use of facts, data and knowledge leads to improved decisions
- All systems and processes exhibit variability, which impacts on predictability and performance
- Organisations provide value to the community through their actions to ensure a clean, safe, fair and prosperous society
- Sustainability is determined by an organisations ability to create and deliver value for all stakeholders
- Senior leadership’s constant role modelling of these principles and their creation of a supportive environment to live these principles, are necessary for the organisation to reach its true potential.
- Leadership and Innovation
- Strategy and Planning process
- Data information and Knowledge
- Customer and Market Focus
- Processes Products and Services
- Business results
The framework makes use of a lot of well known Problem Solving Techniques.
Councils using the ABEF
The list below is auto-generated. All pages with "abef" & "councils" tags are included.
- Business Excellence Consultants
- Business Excellence Framework
- Business Improvement Techniques
- LGAM Work Practices Improvement System
- Improvement Community