Change Management

Change Management is a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state.

Reasons people resist change

  1. The risks associated with the proposed change are felt to be greater than the risks associated with the status quo
  2. The stated benefits of the change are outweighed by the effort required to enact the change
  3. Loyalty to those who developed the current system
  4. Insufficient evidence that the change has been successfully implemented elsewhere
  5. A fear of not being capable of handling a new or modified role
  6. A healthy skepticism that the new way is actually better than the old
  7. The payback time of the change is too far into the future
  8. Skepticism about the motives of the of individuals promoting the change
  9. A suspicion or knowledge that the change will result in a loss of status, autonomy or income
  10. Change fatigue (previous changes have not been successful)
  11. Fear of the unknown / Lack of certainty


The following 'change management' related issues have been identified as challenges for some councils via the local government collaboration project survey.

  • dealing with technological change, e.g. automated vehicles, connected vehicles;
  • small councils struggle to resource change activities.

If you have any thoughts on how to best meet these challenges, please feel free to share them below.

Related Pages


The following people have indicated (via the Local Government Collaboration Topics Survey) that they have an interest and/or expertise in the topic of 'process mapping' and are willing to collaborate with their peers at other councils to identify challenges and resources relating to the topic and to look for ways to work together to overcome any challenges that are identified.


The following site members have contributed to this page:

External Links & References

  1. Change Management
  2. The 10 Principles of Change Management
  3. 12 reasons why people resist change
  4. ADKAR Change Management Model
  5. Changeology (Wordpress)
  6. Google Search
  7. Change Management in 30 Seconds (Youtube)
  8. Minds at Work
  9. What is Change Management (Daniel Lock Consulting)
  10. Changeology (Website)
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