Some Councils that use the term "community service level" or "community level of service" use the term "technical level of service" to describe more technical service levels.
Community service level is probably a synonym of strategic level of service, but it is difficult to find an authoritative definition of either term to compare them.
The number of customer requests or complaints and the results of customer surveys can be used to measure if a customer service level is being met.
External Links & References
- Alexandrina Infrastructure and Asset Management Plan
- Google Search (Community Service Level)
- Google Search (Community Level of Service)