Complaints Management Policy
A Complaints Management Policy sets out the course of action that will be followed when a complaint is lodged.
Related Standards and Laws
- AS ISO 10002-2006 Customer Satisfaction - Guidelines for complaints handling in organisations.
- AS 4608-2004 Dispute Management Systems.
- Effective Complaints Management, Queensland Ombudsman, 2005
- Local Government Act (1993)
- Local Government Legislation Amendment Bill (2005)
- The Crime and Misconduct Act (2001)