Conflict Management

Conflict Management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting.

Causes of Conflict

To manage conflict it is often necessary to understand the source of the conflict. Conflict can occur for many different reasons, including those listed below:

  • perceived differences
  • resource scarcity
  • poor communication
  • lack of data
  • differing personal values

Conflict Management Styles

The are a number of ways of dealing with conflict, including:

Conflict Elimination Strategies

  1. Establish the other party's point of view by asking questions
  2. Identify the needs and concerns of everyone involved
  3. Look for new options
  4. Work on solutions together
  5. Treat the other party as a partner not an opponent

Related Pages

External Links & References

  1. Wikipedia
  2. Google Search
  3. Managing Conflict Successfully
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