Continuous Improvement System
A continuous improvement system is a system for delivering continuous improvement.
A continuous improvement system typically:
- includes clear goals, targets and actions that align with an organisation's strategic direction.
- has a process for measuring how well the organisation meets its goals and targets.
- has a process for benchmarking performance against other teams; branches and/or competitors.
- has a quality assurance system that systematically checks an organisation's actual work practices against its policies & procedures and government & industry regulations.
- encourages innovation and initiative.
- has a feedback mechanism for staff and management that ensures open and honest communication throughout the organisation.