Customer Request Management

Customer Request Management or Customer Relationship Management (CRM) is the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes.

CRM Systems


The following 'customer request management' related issues have been identified as challenges for some councils via the local government collaboration project survey.

  • managing the amount of customer requests that come through, specifically footpath defects.

If you have any thoughts on how to best meet these challenges, please feel free to share them below.


The following people have indicated (via the Local Government Collaboration Topics Survey) that they have an interest and/or expertise in the topic of 'service planning' and are willing to collaborate with their peers at other councils to identify challenges and resources relating to the topic and to look for ways to work together to overcome any challenges that are identified.

External Links & References

  1. Wikipedia
  2. Google Search
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