Undefined terms
One of my pet peeves is Councils being asked to do things and fill out surveys, forms and questionnaires that contain undefined terms.
I think it would make everyone's life much easier if anyone putting together a survey, form, questionnaire, policy, plan or strategy did a quick google search for the terms they intend to use to see if there is a clear consensus on what the term means.
If there is no clear consensus on the meaning of the term it should be either removed from the document or a definition of the term should be provided.
Wayne Eddy
Melbourne, Australia
LGAM Knowledge Base
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