I have just stumbled across this forum and think its a great idea that we share knowledge across councils.
I'm about to undertake a review of our BCS tool. We currently use a excel spreadsheet that has lots of lines with different business rules and becomes confusing for staff and our customers (internal).
I have done some research and am thinking one of the following:
- Thesaurus (121) - Buy some software like this and integrate it with a website
- Website - Using Robohelp or similar software - we currently use this in a few other departments however the software is quite old and as technology progresses I'm sure we will move on from it shortly.
- Wiki - This is where I can see the project going, however haven't had much experience with wikis. We have just launched SharePoint 2010 and was thinking we could build it in that platform.
Does anyone have an examples of internal or external wikis or BCS's they use/implemented?
If anyone could comment, assist or add some of their experiences, I would greatly appreciate it.