Quality Assurance Manual

A Quality Assurance Manual is a set of activities or processes/procedures that are designed to ensure that products, goods and/or services satisfy the requirements of customers and business in a systematic and reliable fashion.

A procedure is a particular method for performing a task/activity.

Gold Coast City Council - Engineering Services :: Standard Operating Procedures Manual.

To cater for business requirements Engineering Services directorate of Gold Coast City Council has developed Standard Operating Procedure Manual (SOPM). It provides a single source manual for directorate level policies, procedures and forms.

The primary purpose of this quality manual is:


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