Service Level Development

Service Level Development is the process of ascertaining of the most appropriate levels of service for a given service or a range of services.

In developing service levels a number of factors should be considered, including:

• Customer expectations
• Legislative requirements
• Financial constraints
• Resource availability

Development Process

1. Document existing service levels
2. Determine the cost of delivering the existing and alternate service levels

Related Pages

• Asset Management Skills Matrix
• Service Level
• Service Level Costing

External Links & References

1. Google Search
2. International Infrastructure Management Manual (Section 2.2.2)