A service review is a review of a business's services designed to identify potential service delivery improvements.
Local government has progressively taken on greater responsibilities for delivering services as community expectations have grown and other levels of government have devolved various functions. These challenges have become increasingly more difficult due to the financial pressures placed on councils. Service Reviews are now being undertaken by councils to help address these issues and achieve long term financial sustainability. By systematically reviewing its services, a council can redesign its mix of services, achieve efficiency gains and generate additional income.
Options that can be explored include:
- Changing outputs and levels of service
- Sharing services and resources
- Forming strategic relationships or joint ventures
- Rationalising and making better use of assets
- Outsourcing services or activities
- Internal operational changes e.g. processes, work practices & technology
- Adding or modifying user charges