Six Sigma is a business management strategy originally developed by Motorola.
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Black Belts","Green Belts", etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction or profit increase).
Six Sigma In Local Government
While the concept of Six Sigma began in the manufacturing arena decades ago, the idea that organizations can improve quality levels and work “defect-free” is currently being incorporated by state and local governments of all types and sizes.
For full details on applying proven methodologies to improve quality, remove waste, and uncover hidden opportunities in state and local government, see the white paper in References. The paper covers specific example on document/records management area.